About Video Assure

Global real-time monitoring of your live and on-demand video streams. We know the importance of being the first to know when your streaming service is having issues, and receiving the details of the streaming issues quickly.

How It Works?

Video Assure can be rapidly configured, and deployed across all of your live streaming channels in every geography. The system creates Virtual Video Assure Agents (VAA) who visit your video streaming services at pre-set intervals or continuously, and report back on a robust set of performance and quality metrics.

What does it do?

Our global network helps you see and compare video quality of service (VQoS), and alert you if there are any changes. Monitoring profiles enable you to have a complete ecosystem view of your local, regional, or global streaming service. Manage your global video streaming networks from anywhere, to everywhere. Intuitive dashboards and easy to understand QoS scores let you know the status of your network in seconds.

How Much Does It Cost?

Video Assure offers a monthly flat rate for Stream Monitoring Profiles anywhere in the world. Our fees include monitoring, reporting, email and SMS alerts. Use our Pricing Calculator to see your exact monthly fees.

Who is it for?

Video Assure was designed for Broadcasters, Rights Holders, and Publishers across the global. Now they can monitor their streaming services in real time from 1000’s of locations in real-time. 

Why use Video Assure?

There are many benefits to using Video Assure:

1. Flexible, intelligent, automated monitoring for all of your streaming services - on demand, or all the time.
2. Always be the first to know then there are changes on your video streaming services.
3. React Quickly and accurately to identify and correct streaming issues.
4. Ensure you are delivering the finest quality video streams 24/7/365.
5. Video Quality of Service (VQoS) Insights help you deliver superior multi-screen user experiences to all of your customers.
6. Comprehensive Reports tracking your streaming service KPIs and performance over time.

What is Scheduled Monitoring?

Deploy Virtual Monitoring Agents to visit all of your streaming video services everywhere, anytime you want. You can customize your Scheduled Monitoring Profiles to visit every 5 minutes, every hour, or every day. Perfect for large Video on Demand libraries.

What is Always on Monitoring?

Deploy Virtual Monitoring Agents to visit all of your streaming video services 24x7. Get maximum coverage for live news events, movie premieres, sporting matches, and overnight events. Always on Monitoring Profiles cost one low monthly fee, and delivers maximum peace of mind.

What Are Video Assure Alerts?

Video Assure Alerts contact you in case of performance changes that require your attention. Choose to be contacted by email, SMS, or both. Always be the first to know! You can set up your Always On Monitoring Profile in less than 10 Minutes and start enjoying peace of mind. Set up your first Always On Monitoring Profile today. It's 100% Free!

Are there Tablet and Mobile Versions?

The Video Assure service is based on responsive design, and will work on all devices from PCs to Smart Phones. We are working to produce a mobile App in the near future.

How to get started?

Open your account at Videoassure.com, and build your first Monitoring Profile. Here is how you get started:
1. Name your first monitoring profile
2. Enter the URL of your Streaming Service
3. Choose Scheduled or Always On Monitoring Profiles
4. Choose Your Preferred City Around the World
5. Select Your Preferred Profile - PC & APPs
6. Select Your Proffered Contact for Alerts (SMS/Email)
7. Start Your First Test
8. Rest Assured that our Virtual Agents Will Alert You to Any Issues

Video Assure Dictionary

Commonly used terms on the Video Assure service are explained here:

i) Average Bit Rate

This metric shows average bit rate at which content was delivered across the entire audience in a given time frame.

ii) Video Start-up Time

The Video Start-up Time is the number of seconds between when Video Assure monitoring begins and when the first frame of video is played. You will see the average start up time for each monitoring profile result.

iii) Video Assure QoS Terms

How we measure Quality of Service includes a combination of performance metrics we are monitoring from your streams. These include Average Bit Rate, Current Bit Rate, Max Bit Rate, Bit Rate Fluctuation, Start-up Time, Rebuffer Length, Rebuffering Ratio, Play Fail incidents, and more.

iv) Exit Before Video Start or EBVS

The Exits as % of Attempts (also known as Exits Before Video Starts) metric measures the number of viewing attempts that were terminated -- typically by the viewer -- before the first frame of a video is displayed and without an error being generated. This metric is the percent of attempts by CDN, asset, and ASN.

v) Rebuffering Ratio (%)

This metric displays the Rebuffer Ratio (the percentage of video viewing time when viewers experience rebuffering after Start-up Time). If the percentage of Rebuffering Time rises too high during monitoring, then an alarm is triggered.
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